New Digital Banking Experience

Great news! On August 6, 2024, we are upgrading to a cleaner, simpler Online Banking and Mobile Banking platform with enhanced security features. Over the next few months, we will continue to share many more details plus important steps you’ll need to take so that you’re ready to start accessing your new digital banking experience.

What’s coming?

A modern, consistent look and feel across all your devices - desktop or mobile - simplifying how you manage your accounts and move money.
A more personalized experience - arrange your Dashboard in a way that makes the most sense to you.
If you are a current app user, you will be prompted to download our new app, however there will be no change to your current username and password - you can continue to login with the same credentials you use today.
Two-Factor Authentication - A code will be delivered to you outside of the system to verify your identity.

You’ll also be able to:

Connect accounts at other participating financial institutions through the Mobile app.
Add multiple Northway Bank user profiles - access multiple Online Banking profiles from any device.
Add notes, tags or images such as receipts to your transactions.

If you are a current Online Banking or Mobile Banking customer, there are a few things that will not change and have no effect on your current banking:

Username and password - You can continue to login with the same credentials you use today.
Scheduled payments - Scheduled Bill Pay payments and payees will carry over to the new platform.
External transfer accounts - Non-Northway Bank accounts used for external transfers will not require re-enrollment.

Check back often for updated information!

FAQs

Transaction history	At first login, you will be able to view 90 days’ worth of transaction history. Over time, additional transaction history will populate. Enrolling in electronic statements will provide you with additional transaction history.
Alerts	Enabled alerts will need to be established in the new platform. Enabled alerts can be located under the Options tab in the current platform for your review.
Electronic Statements and Notices	Documents This tab will be utilized to view Electronic Statements and Notices, known today as “My eDocs”. If you are not yet enrolled in Electronic Statements, you will be prompted to do so prior to using this function. Electronic Statements Utilize this option when you would like to make changes to your current account enrollment or update the email address associated with your eStatement delivery. Please note, if using Safari, you will need to disable 'cookie detection' to successfully access your statement.
Supported Browsers	Current or one of the prior two versions of the browsers below: Google Chrome Apple Safari Mozilla Firefox Latest version only: Microsoft Edge
Bill Pay	All scheduled Bill Pay payments, existing payees and payment history will be available in the new Online and Mobile Banking platform. Please note, if using Safari, you will need to disable 'cookie detection' for Bill Pay single sign-on (SSO) to work.
Transfers	Internal Transfers - Scheduled transfers will copy over, except from a loan account or overdraft account External Transfers - All verified external accounts (as of the day prior to go live) and scheduled recurring transfers will copy over.